Support

Something broken?

Email support@moonlitfoundry.dev. There's no ticket system and no chatbot — it goes straight to the person who wrote the bug.

Bug report Tell us the game, your phone model, the OS version, and what you were doing when it broke. A screen recording is worth ten paragraphs. The game version is on the settings screen.
Lost progress Progress syncs to your account, so we can often restore it after a reinstall or a new phone. Play without an account and it only ever lived on the device, which we can't recover. Either way, get in touch — purchases can usually be restored, and if it's a bug on our side we want to know.
Refunds Bought on the website? Email us within 7 days and we'll refund it, no reason needed. Bought on your phone? That's Apple's or Google's to handle. iOS: reportaproblem.apple.com · Android: Play Store › Order history. We'll chase it with them if you get stuck. Refunding removes whatever you unlocked.
Bad ad Send a screenshot and we'll report it to the network and block the advertiser. Include roughly when you saw it — the networks need a timestamp to trace it.
Delete my data Email privacy@moonlitfoundry.dev and we'll action it within 30 days. Fastest route is usually your device: resetting your advertising ID cuts the link immediately. See the privacy policy.
Accessibility If something is unplayable for you, that's a bug and we want the report. Colour, text size, timing windows, one-handed play — all of it counts.
Everything else hello@moonlitfoundry.dev Press enquiries are better off starting at the press kit.